Hi,
It looks to me as windows issue.
Can try to reset the tool and see if it works.
Do you have sandbox system where you can try the below patch.
- Download and install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 executables from http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347
And then try to run the tool.
Thanks
Rishi Abrol